Refund policy
Effective Date: July 29, 2026
Our 30-Day Satisfaction Guarantee
At Willow & Raven, we thoughtfully craft every product in small batches with the hope that it becomes part of your daily ritual.
If something isn't quite right, we want to know.
If you are not completely satisfied with your purchase, simply contact us within 30 days of delivery, and we'll work with you to make it right.
Depending on the situation, we may offer:
- A replacement product
- Store credit
- A full or partial refund
Our goal is simple: we want you to love your experience with Willow & Raven.
Products Covered by Our Satisfaction Guarantee
Our Satisfaction Guarantee applies to both unopened and gently used products.
We understand that scent, texture, and personal preferences are unique, and sometimes a product simply isn't the right fit.
In most cases, there is no need to return opened products. Simply reach out to us, and we'll help find the best solution.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your package arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the product and shipping packaging (if applicable)
We'll gladly replace the item or issue a refund at no additional cost.
Items Not Eligible for Return
The following items are not eligible for return or refund:
- Gift cards
- Final sale or clearance items
- Custom or personalized products
- Products requested more than 30 days after delivery
Return Shipping
Because opened skincare and body care products cannot be safely or hygienically resold, we generally do not require customers to return products covered by our Satisfaction Guarantee.
If a return is necessary for another reason, we'll provide instructions before a return is sent.
Refunds
Once your refund has been approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Exchanges
If you'd prefer to try a different product instead of receiving a refund, we're happy to help recommend an alternative that's better suited to your needs whenever possible.
Our Promise
Our mission has always been to create thoughtful products that invite moments of rest, presence, and care.
If we've missed the mark, we'd love the opportunity to make it right.
Thank you for supporting our small business and allowing us to be part of your rituals.
Contact Us
Questions about your order or our return policy?
Willow & Raven LLC
Please include your order number so we can assist you as quickly as possible.